keynote

Thanks for dropping in,

Last weeks speaker was Karen Schmidt. Karens message was abouhaving a F.R.E.S.H approach to what you are doing or trying to achieve. Plus have a bit of life around the staff. Especially wen trading in retail. I know some people just eon't want to be where they are working. On the weekend Vic and I dropped into a Maccas for breakfast because we were in a hurry after a work out. The young lady behind the counter had no life about her. I could hear through her voice she hated her job. The thing is no other person in that restaurant had any life about them either. No laughter small conversation. Jokes or humour. Not even a conversation between the staff.

When we are young we are told continuoesly not to talk to strangers. All of a sudden Maccas comes along with their training system. Young people from around 15 are given a job where they have to interact with adults and other people of all ages, atitudes and aptitudes to service. They live in a state of fear till they realise, eventually that these people won't come back if they do not recieve the service they feel they expect.

Till next time,
Brian

केय्नोते १४,११,08

Hi there,
Thanks for dropping in.

Last week we at Brisbane Business SWAP had the pleasure of John Mulvey presenting.

Let me think of the message I recieved. Remove the word "should" from your language when you are looking to achieve something, or you wish for another person to participate in something outside of their liking. Maybe liking, is not the word. Maybe it is steering the person to do what you deem necessary.

The questions you ask to understand another need to be improved. Take away the harsh direct words and change them to the softer ones. What, how, when, who, why.

Then there is the quote I will be using this week to once again take the glory of the Thoughts Judges prize. "Say what you think. However, think before you say!"

We all have things to say to some people that may not seem flattering at the time. However, with a little thought will encourage the right response to turn around the situation. Which in some cases can be quite nasty. But some things need to be said for some people to get the picture.

John Mulvey's website is;

http://www.creativepresentations.com.au

Just remembered John believes you shouldn't take life to serious. Juggle. anybody can do it. Just remember to throw the balls past your line of sight.

See you at breakfast;
http://brisbane.businessswap.com.au

रिलेशनशिप Enhancer

VIPAS provides a telephone service for you to enhance the relationship with your customers and clients. As we all know; It's easier to have clients returning who have used your services where you have kept and nurtured the relationship. In turn those clients who remember who you are, how you have treated them, will market your business on your behalf FREE OF CHARGE...



You provide a contact list. I contact those business people by telephone on your behalf. Asking about the experiences of the person with your product or service. Placing the comments(Good and bad) on the spreadsheet which is returned at the end of the campaign.Some of these answers you may not recieve when the employee makes the follow-up contact.



The bonus of utilising a service which is not able to answer any questions on behalf of your business; All I can do is listen to the comments and place them on the spreadsheet. Whether that be flattering or not. Remember, I can't actually answer any questions or pass on any suggestions to the person on the other end of the phone about your service or product.



We all seem to have a warm and fuzzy feeling about the clients who we have now. However, sometimes there are underlying concerns that may not arise due to business owners being polite or embarrassed. I have had clients who have used my service, recieved the spreadsheet. Noticed some unflattering comments. Contacted those businesses in a timely manner. SUGGESTED, you do not contact those people straight away. As damage may be undo-able. Queried the reasons behind the comments returned. Addressed the issue where both parties come to an agreement. In most circumstances those of my clients have won the business back, with requests for extra services or product.



What to do now....

Contact me via e-mail or telephone. Let's discuss how I can enhance the relationship with your past and present clients and customers. We are all facing a tough time ahead with the current global economic crisis. I urge you to saviour the relationships you have with your present and past clients and customers.



My details are on this page...

केय्नोते,७.११.08

Hey there,

I am glad you dropped into this page. This morning Brisbane Business SWAP had Ian Berry present a keynote. the message was primarily;
"What good leaders can and what bad leaders can't"

Ian used the story-info-story-info technique to make his point. I feel Ian's message was to look after your employees and they will look aftr you. Plus family are very close to his heart. It's nice to be successful. However, family must be a part of the success.

The newspaper article appeared in this weeks paper. if you know of someone who has a South City News copy in the Brisbane South area lookit up.

I can email you a scanned copy. Just as soon as I get one done for myself.

Have a great weekend.
Brian

फ्रिदय ३१,१०,०८ keynote