keynote

Thanks for dropping in,

Last weeks speaker was Karen Schmidt. Karens message was abouhaving a F.R.E.S.H approach to what you are doing or trying to achieve. Plus have a bit of life around the staff. Especially wen trading in retail. I know some people just eon't want to be where they are working. On the weekend Vic and I dropped into a Maccas for breakfast because we were in a hurry after a work out. The young lady behind the counter had no life about her. I could hear through her voice she hated her job. The thing is no other person in that restaurant had any life about them either. No laughter small conversation. Jokes or humour. Not even a conversation between the staff.

When we are young we are told continuoesly not to talk to strangers. All of a sudden Maccas comes along with their training system. Young people from around 15 are given a job where they have to interact with adults and other people of all ages, atitudes and aptitudes to service. They live in a state of fear till they realise, eventually that these people won't come back if they do not recieve the service they feel they expect.

Till next time,
Brian